FAQ

Frequently asked questions

What are the shipping costs?


Shipping costs are calculated on the weight/size of the item. Once you add an item to your shopping basket, the P&P cost will automatically be calculated and applied. UK postage costs range from: 0 - 1kg £4.95 1 - 2kg £5.95 2 - 3kg £6.95 (includes all gift boxes) Next day delivery £12.00 Orders over £50.00 (and up to 5kg) delivered free of charge to UK addresses only To send a parcel to Ireland would be a flat rate of £9.00. If you wish to send a parcel outside of the UK, contact me at karen@heritageandgreen.co.uk in advance of your purchase and I will look in to the options with you.




Can I choose my own items for a gift box?


The gift boxes are made using unique vintage items which have been sourced individually and each package has been created to complement a locally sourced beverage or food product. At this stage I am unable to mix and match boxes, but if this is something you would like to see in the future please let me know!

If there are individual items you see in the shop that you would like to use to create your own gift box, contact me at karen@heritageandgreen.co.uk and I would be happy to create a bespoke package with you.




Why are my gift box items not identical to the photo?


The photos provided on the website give an indication to the contents of the gift box and although I have sourced pieces of similar quality and appearance, the item you receive may not be exactly the same as photographed.

Vintage items may have variations due to their nature and age, but all will be in a very good condition with no chips or cracks.

Each gift box is truly unique!




Can I track my order?


You will receive an email confirmation when you place an order (please check your junk inbox if it hasn't been received) and a follow up email to confirm that your parcel has been delivered. For further queries or help tracking your order contact me at karen@heritageandgreen.co.uk




Do you deliver outside of the UK?


Currently I do not offer this service as standard, but if you wish to send a parcel outside of the UK please contact me at karen@heritageandgreen.co.uk in advance of your purchase and I will look into the options with you.





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